Shipping Policy

Order Fulfillment and Shipping

Most in-stock orders are shipped within two business days.

Expedites must be received by 1PM MST to ship the same day. Orders that arrive later than 1 PM MST will be shipped the following business day. Business days exclude Saturdays, Sundays, and major holidays.


We use the following carriers to deliver orders:



Order Tracking

If a tracking number is provided by the shipping carrier, your order will be updated with the tracking information provided by that carrier. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, price, and your location. During checkout, you will be shown what the cost of shipping will be, typically with multiple rate & service options. At this time, you will have a chance to decide whether or not to place your order.

Back Orders

If an item is on back order, we will ship you the part of your order that is in stock upon your request. In the event an order is split, we will ship you the rest of your order when it becomes available. Additional charges may apply for splitting shipments and expediting all or part of an order.

Nexus States

The Supply Cache is required to collect sales tax in the following states: AZ, CA, CO, FL, ID, KS, MN, NM, NV, NC, OK, PA,TX, UT, WA, & WY. If you are tax exempt and are shipping to one of the aforementioned states, please contact customer service to make sure your online account is setup properly to omit tax. If you do not, The Supply Cache will have to refund the entire order and rebuild it to comply with US tax laws beginning 04/01/2019.