Shipping Policy

Turnaround

Most in-stock orders are shipped within 2 business days. Our warehouse hours are Monday - Friday 7am - 4pm. Expedites must make our 2PM, MST cutoff to leave the building same-day. You may receive system-generated emails with fulfillment notifications at any time during the day as updates push to our website.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

Order Tracking

If a tracking number is provided by the shipping carrier, your order will be updated with the tracking information provided by that carrier. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, price (including insurance) and your location. During checkout, you will be shown what the cost of shipping will be, typically with multiple rate & service options. At this time, you will have a chance to decide whether or not to place your order.

Back Orders

If an item goes on back order we may ship you the part of your order that is in stock upon request. In the event an order is split, we will ship you the rest of your order when it becomes available. Additional charges may apply for splitting shipments and expediting all or part of an order.

 

 Nexus States

The Supply Cache is required to collect sales tax in the following states: AZ, CA, CO, FL, ID, KS, MN, NM, NV, NC, OK, PA, UT, WA, & WY. If you are tax exempt and are shipping to one of the aforementioned states, please contact customer service to make sure your online account is setup properly to omit tax. If you do not, The Supply Cache will have to refund the entire order and rebuild it to comply with US tax laws beginning 04/01/2019.