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FAQ

FAQ

I cannot login or do not remember my password. 
Please call us at 1-800-839-0821 or Email us and we will access your account and fix the problem for you. This is not an automatic process. If you are contacting us after our business hours, we will assist you the following business day. You may create another account if you need to place an order immediately.

Can I use a purchase order online?

If you have an established Net-30 Account the option to use a PO will be available on the checkout page.  If it is not available, you may have exceeded your credit limit, logged into the wrong account, or do not have a Net-30Account. You must call us at 800-839-0821 and fill out a credit application to establish a Net-30 Account with us.

When will my order ship?
Once your order is processed items that are in stock normally ship within 1 to 2 business days. The Supply Cache strives to fulfill all backorders as quickly as possible. If you have any questions or concerns regarding your backordered products, please contact The Supply Cache for estimated shipping times.

Can I have my order shipped Next Day or 2nd Day air?
2nd Day shipping is available on the website and the cost will appear on the check out page. The order will not process until the next business day and only those items that are in stock will ship. If you need your order to go out the same day, DO NOT place the order through the website. Next Day shipping is available by calling customer service at 800‑839‑0821. UPS does not deliver on weekends. Next Day Air orders shipped on Friday will not arrive until Monday.

I should be tax-exempt, but my order is showing taxes. How do I fix that?
Your online account is tied to your account at The Supply Cache offices. We need to make sure you are logging into the correct account and we have the correct tax exempt information on that account. If you are creating a new account, please type: ”TAX EXEMPT”  and your tax exempt number in the special instructions or  give us a call at 800-839-0821.

Do you have a store? What are your hours?
We have a showroom in Fort Collins, Colorado. We are open 8 am to 5 pm, Monday through Friday.

The Supply Cache

1980 Caribou Dr
Fort Collins, CO 80525
800-839-0821
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